![]() ![]() By doing that, Jira Service Management considers them as customers and adds them to the Customer section in the Service project.įor instance: If user A (unlicensed Jira Service Management user) is part of the " Developers" group and granted Browse projects permission in the Service project, then users A and other users who are in the Developers group will be considered Jira Service Management Customers and will be listed in the Customer section. This behavior occurs due these customers/users are granted the Browse Projects permission to one of the groups that they are part of. Unwanted customers/users are listed under the Customer page. Users with/without a Jira Software license) that you don't want to be part of the current Service project. In some cases, these users are internal users (ie. You’ll want to see at a glance who is working on those large issues.You notice there are some unwanted Jira Service Management customers displayed in the "Customer" section ( Service project > Under Channels & People > Customers).
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